Terms of Delivery

Free delivery for orders over £60

Free delivery for all UK Mainland* deliveries with a net value of £60 and over.

Standard delivery for orders under £60

All orders to the UK Mainland with a net value of less than £60 will be charged a standard £5.40 carriage rate.


  • Orders will be dispatched within 48 hours of payment.

  • Our warehouse is closed over the weekend, so orders placed late on Friday or on Saturday or Sunday will be processed the following Monday.

  • Our warehouse is closed on bank holidays so orders placed late on, Friday or on Saturday, Sunday or Monday will be processed the following Tuesday.

  • For addresses in the UK Mainland*, we aim to deliver your order within 48 business hours of receipt of payment.

  • Bespoke products like our lights are made to order, meaning it can take 3-4 weeks until your products are ready to ship.

  • Goods require a signature upon arrival at the delivery address stated on your order form between 8am and 3pm.

  • If there are delays, we’ll do our best to keep you informed at all times, including the expected delivery time.

  • Orders that are returned to us as undelivered will incur a chargeable fee of £10 for carriage, plus VAT and administration costs.

  • Once the goods have been delivered (and not before), you become the owner of the products, making them your responsibility. At this point, we are not liable for any subsequent damage, loss, or destruction of the goods.

  • Please note, if your parcel does not arrive, you cannot submit a missing parcel claim until 15 working days after dispatch.

International Delivery

  • We can ship internationally, but the cost of delivery will vary based on your shipping location. Please note that we may be unable to deliver to certain countries.

  • If you’re trying to order from overseas, we recommend getting in touch using the contact information below.

*UK Mainland excludes Scotland, Northern Ireland, Eire, & all offshore islands.

Have a Question?

If you're unsure about any of our delivery policies, or are looking for information about our products & services, visit our FAQ Section, where you'll find answers to all our most frequently asked questions!

If you still need help, don't worry! Our friendly team are happy to answer your questions. Get in touch with the information above, or our contact form below...

For more information, please get in touch at info@handforged.co.uk or 0845 45 8495.

Alternatively, you can Contact Us here.