Terms of Service

The website https://www.handforged.co.uk is wholly owned by Marches Architectural Hardware Ltd. trading as Hand Forged, whose main office is located at 33 Ddole Road Enterprise Park, Llandrindod Wells, LD1 6DF, United Kingdom. Throughout this site, the terms "we", "us", and "our" refer to Marches Architectural Hardware Ltd. trading as Hand Forged.

We offer use of this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website, contacting us, and/or placing an order, you agree to be bound by the following terms and conditions, including those additional terms, policies, and conditions referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of our site, including browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before using our website.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current website shall also be subject to the Terms of Service.

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website.

It is your responsibility as a user to periodically check this page for any such changes.

Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state/province of residence, or that you are the age of majority in your state/province of residence and you have given your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We do not claim responsibility if information on this website is found to be inaccurate, incomplete or not current. The material on this website is provided solely for general information and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not necessarily current, and is provided for your reference only.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party service for any modification, price change, suspension, or discontinuance of the Service.

Our prices are set in Great British Pounds Sterling and are inclusive of United Kingdom VAT.

You, the customer, are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered.

Prices remain in force until we publish new prices on our website.

Delivery charges may apply and are displayed during the order process.

Whilst we try to ensure that all the prices displayed on our website are accurate, mistakes can sometimes occur. If we do discover an error in the price of products you have ordered, we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling your order. If we're unable to contact you, we will treat the order as being cancelled, in which case we will refund the full amount paid for the order.

Whilst the majority of our products are stocked to a high level, if your products are not available at the time of purchase, we will notify you and either refund you for the cost and delivery of the unavailable products or notify you of the newly anticipated delivery date if you agree to it.

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to accurately portray the colours and appearance of our products. However, we cannot guarantee that your device's screen will show this the same way.

Furthermore, due to the hand-crafted nature of From The Anvil's products, each item is unique and therefore subject to slight variations from the specified size and colour seen online.

All items displayed on our website are offered subject to availability.

Any prices or quotes obtained verbally are invalid and no responsibility or intent will be accepted. Quotes/prices are only legally binding when a written agreement is signed by both parties.

We must receive payment of the price of products and the delivery charges before we are able to accept your order.

Due to the quick processing time in our warehouse, we may be unable to add additional items to existing orders. While we will try our best to add additional items to your existing order, if we are unable to do so, they will be treated as a separate order and therefore subject to further carriage charges.

All return requests must be provided in writing and agreed with our customer services team in advance of your return. Products are to be returned at the customers' own expense and the customer may be charged a restocking fee dependent on the time taken to return the goods. Returned products must be fit for re-sale as assessed by us. If packaging is incomplete or product parts are missing or damaged, no credit will be given. The customer must provide us with the original invoice, dispatch note, or other proof of purchase.

Claims for shortages, damages, or incorrect products must be made within 7 days of receipt. Beyond this period, goods will be assumed to be satisfactory so we will take no further responsibility.

Read our full Refund Policy here.

5.1. Gift Cards

Any purchase of a Gift Card from our website (www.handforged.co.uk) is subject to these terms and conditions.

Hand Forged Gift Cards can be used in full or part payment for goods online at handforged.co.uk.

Gift Cards can be redeemed online or over the phone.

To purchase a Gift Card, you must be 18 or over and have a valid credit/debit card issued in your name.

If the entire balance of a Gift Card is not spent in one transaction, then the remaining balance will remain available on the Gift Card for future use.

You can check the remaining balance on your Gift Card by clicking View Gift Card Balance on the initial email sent when you received your Gift Card. If you can’t find this email, Contact Us and we can either let you know the remaining balance or resend the initial email for your reference.

Gift Cards cannot be used for the purchase of other Gift Cards.

Hand Forged Gift Cards are not credit, debit, or cheque guarantee cards, cannot be redeemed for cash, and cannot be sold or re-tendered. This will not affect your statutory rights.

All Hand Forged Gift Cards hold an expiration date 24 months from the date of purchase. After 24 months, any remaining balance on a Gift Card will be lost. You will not be able to use your Gift Card or claim a refund for any unused funds.

If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price or refund, any money owed will be added to a new gift card.

Any funds loaded to a Gift Card are not covered by the Financial Services Compensation Scheme. In the unlikely event of the issuer of this product becoming insolvent, some or all funds held on a Gift Card may not be available to be spent.

Hand Forged Ltd reserve the right to decline or withdraw Gift Cards, and the right to amend these terms and conditions at any time and to take appropriate action, including the cancellation of the Gift Card if, in its discretion, it deems such action necessary.

Gift Cards must be treated like cash; Hand Forged Ltd cannot be held liable for lost, stolen or damaged Gift Cards and will not be replaced.

The re-sale of Gift Cards sold via this website is strictly prohibited.  

We reserve the right to limit quantities of Gift Cards purchased by any person or entity.

We reserve the right to cancel a Gift Card if we believe that it was obtained through fraudulent or unauthorised
means.

We reserve the right to refuse any order you place with us.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.

As a user, you agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of option third-party tools.

Your use of the optional tools offered through this website is entirely at your own risk and discretion, so you should ensure you are familiar with and approve of the terms on which tools are provided by the relevant third-party providers. More information about each of these providers can be found in our Privacy Policy.

We may also, in the future, offer new Services and/or features through this website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

Certain content, products, and Services available via our website include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content on any third-party's website. We do not warrant or have any liability or responsibility for any third-party materials, products, websites, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (e.g., contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, post, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation to (a) maintain any comments in confidence; (b) pay compensation for any comments, or (c) respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, obscene, or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website.

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.

You are solely responsible for any comments you make and their accuracy.

We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy.

Occasionally, there may be information on our site or in the Service which contains typographical errors, inaccuracies, or omissions that may related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website including (without limitation) pricing information, except as required by law.

No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using this site or its content in the following ways:

- For any unlawful purpose.

- To solicit others to perform or participate in any unlawful acts.

- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.

- To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

- To submit false or misleading information.

- To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the internet.

- To collect or track the personal information of others.

- To spam, phish, pharm, pretext, spider, crawl, or scrape.

- For any obscene or immoral purpose.

- To interfere with or circumvent the security features of the Service or any related website, other websites, or the internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk.

the Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose durability, title, and non-infringement.

In no case shall Hand Forged, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation; lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

Become some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Hand Forged and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorney's fees, made by any third-party due to to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us.

You may terminated these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If, in our sole judgement, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminated this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of the United Kingdom.

All rights, including copyright, trade marks, names and logos, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this Agreement confers on you any licence or right under any of our trade marks, names or logos or those of any third party.

We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any part of this website. The content of this website is and remains the property of Marches Architectural Hardware Ltd. trading as Hand Forged.

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions and queries about the Terms of Service should be sent to us as info@handforged.co.uk.

Our contact information can be found below.

Trading Name: Hand Forged

Company Name: Marches Architectural Hardware Limited

Company Number: 05006458

VAT No: 691769186

Office Address: 33 Ddole Road Enterprise Park, Llandrindod Wells, Powys, LD1 6DG

Email: info@handforged.co.uk

Telephone: 0845 459 8495